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Service Payment Terms

Client may pay for services rendered in cash, paypal, bank check, or by credit card.  

Client understands and agrees that Client is financially responsible for all payments.

All of the personal information that Client provides as part of the payment process may be collected by both Michelle DeNio Consulting, LLC  and Michelle DeNio Consulting, LLC’s third-party payment processing providers. This includes, but is not limited to, name, email address, billing information, and credit card number. Please read Michelle DeNio Consuling LLC’s Privacy Policy with respect to how Michelle DeNio Consulting handles Client’s personal information. []

Michelle DeNio Consulting, LLC’s third-party payment processing providers may have privacy policies and terms and conditions that differ from Michelle DeNio Consulting LLC’s. Michelle DeNio Consulting LLC has no liability or responsibility for the independent policies of Michelle DeNio Consulting LLC’s third-party payment processing providers. Client is encouraged to read the independent policies contained on the third-party payment processing providers’ websites.

Client understands and releases Consultant from liability for any damage or loss caused by Client’s payment or by Client’s dealings with Consultant’s third-party payment processing providers.

Payment Currency:

All invoices and services will be invoiced in US Dollars.  All payment is due in US Dollars. 

Rescheduling and Cancellations:

Appointments are time slots reserved for Client. Michelle DeNio Consulting understands that sometimes schedule adjustments are necessary but requests that Client provide 6-hour notice for any rescheduling or cancellation of an appointment. Any late rescheduled, canceled, or missed appointment will result in Client being charged 100% for the reserved appointment. 

Emergency rescheduling and cancelation will be considered on an individual basis by Michelle DeNio Consulting, LLC.  If Client believes Client should not be charged for any late rescheduled, canceled, or missed appointment, Client may request not to be charged in writing within 7 days of the late rescheduled, canceled or missed appointment. Michelle DeNio Consulting, LLC  will respond in writing to Client within 7 days of receipt of the request.

Late Payments:

If Michelle DeNio Consulting, LLC has not received payment in full from Client within 7 days after the date of the invoice, interest will be charged on the invoice balance. Interest will be calculated by multiplying the unpaid balance by the periodic rate of 0.8333% per month (10% per year). Your unpaid balance is determined by taking the beginning balance of your account, adding any new charges and subtracting any payments made, and multiplying the figure by 0.8333% to compute the late charge for your account that month. The unpaid balance will bear interest until paid. If Client has not paid an invoice for more than 90 days, Michelle DeNio Consulting may refer collection of the unpaid amount to an attorney or collections agency. If Client’s unpaid invoices are referred to an attorney or collections agency, Client shall pay all reasonable attorney’s fees or collections agency fees.


Refund Policy: Due to the extensive time and effort that goes into the consulting program, there is no refund policy.

Michelle DeNio Consulting does not tolerate or accept any type of chargeback from your credit card company.

Need help?

Contact us at michelle@michelledenio for questions related to refunds and returns.